Quote:
Originally Posted by 6-star-escort
Let's put it this way, if we are here to cheat customers we will not make it so big in the market. Everyday, we handle few hundred transaction among the 6 companies under our group. We are everywhere in the papers and internet. People will not keep coming back if we cheat people. Just that sometimes customers do not understand how things work in our industry e.g. pricing mechanism. what goes on behind the scene is the most important that dictates how strong is an escort agency. When something goes wrong there is where our power comes into the picture.
Based on our years of experience in the industry we can say that not all customers are happy. In every business they are bound to be some happy some not but at the end of the day it is the percentage of happy versus percentage of unhappy that makes us who we are. For instance, you go eat at a restaurant have you come across certain days that your favourite restaurant doesn't cook the same way and you are not satisfied? Sure got friend. But yet you believe in their ability to cook you still go back.
So I hope you guys understand the scenario before saying that we cheat people as what you say is not very nice especially when you do not understand how things work.
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A very well written reply to the allegations. As always the case, when one's expectations are high, one expects his needs to be satisfied in accordance to his level of expectations which normally are not communicated to the supplier and even to the WL in this case. However, when their expectations have not been met, they feel "cheated" but it was actually a psychological reaction [cognitive dissonance] that manifested in the form of a denial and sub-consciously will place the blame on others for causing such a debacle and for a bad selection of goods for that matter.
BTW, I am interested in that 3 nationality package but normally I will go for it if the package is available in cities and towns other than KL as I would be staying in hotels then.
You have done a well-conducted a customer recovery. Cheers
