Originally Posted by ilovedoggie
my very recent encounter on this matter, just to share:
phone ring "64xx xxxx"
ica: r u expecting anyone from vn?
me yes i am
ica: may i know what's the person name?
bla bla bla...
ica: ok thanks we will do a check on her accessbility
me: officer is there anything wrong??? i have been waiting here for VEEERY LONG ALRDY!!! [imagine the tone i used bcuz seriously i was very cold and hungry]
ica: ya... i know sorry becuz there are too many ppl today so sorry...
after 5-10mins, the vb manage to come out. somehow maybe the tone i use works???
They are from ICA, not McDonald.
They have the Immigration and Custom Act to back them up. Customer service orientated is jus a secondary value added to it.
And interviewing offiicers are sergeants and above. They do not answer calls normally.
Most of e time, its bcos they are sent for questions. Alotsa people, so it took longer. That case happen to be in T1?