Resolving Common Problems
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http://support.raidersoft.com/resolve.html
3. When I attempt to open the chat room, a message appears telling me to install software. What is wrong?
You need to install Java™ support (see above) On most computers, you can simply follow the on-screen directions to have Java™ installed for you automatically by your web browser. If this fails, we strongly encourage you to visit
Sun's Free Java™ Download Site to download and install Java. Java is the most powerful extension to web technology today, and no web browser is complete without it!