Resolving Common Problems
extract from
http://support.raidersoft.com/resolve.html
2a. When I attempt to open the Java™ applet, I see a blank gray box only.
My web browser reports a "bad magic number" error when loading SigmaChat, RaiderCSS, or ICE
2b. When I attempt to open the Java™ applet, I see a red checkbox only.
Try emptying your browser's cache first (see above). Remember to shut down all instances of your web browser after emptying the cache (temporary internet files). If this does not work, it is possible that you do not have Java™ installed. Please visit
Sun's Free Java™ Download Site to download and install Java. Java is the most powerful extension to web technology today, and no web browser is complete without it!